American Custom Urns provides Free shipping on purchases over $200.
Shipping & Returns
At ACU, we understand that purchasing a cremation urn is often happening at a stressful and emotional time. That's why we offer free standard shipping (2-Day) on the purchase of all of our standard and large cremation urns. We also understand that it is critical to ship your urn in a timely manner. Below is a helpful guide for all of your shipping questions.
Shipper: United States Postal Service
Shipping Deadline: All orders ship within 3 business days (if order is placed after 4:00pm EST, an extra business day may be required to ship). When ordering a customized product, American Custom Urns sends proofs of all engravings for customer approval prior to shipping. Customer must respond in a timely manner to ensure all shipping timelines are met. ACU is not responsible for any orders that take longer than 3 business days if customer delays personalization process.
NOTE: Hand-painted items are made to order and may take up to 3 weeks to ship based on artist availability. Contact firstname.lastname@example.org for current information on anticipated turnaround time.
Free shipping: Free shipping is available on all standard and large cremation urns, as well as any purchase of at least $200 to anywhere in the contiguous United States. All items qualifying for free shipping will be sent via USPS Priority Mail (2-Day). For other options, additional shipping rates will apply.
Returns: Please contact us at email@example.com or (864) 313-1746 for any questions regarding returning your purchase.