Shipping policy

Shipping Policy

At American Custom Urns, each cremation urn is made to order in the USA with care and precision. Our process ensures every piece meets the quality and craftsmanship our customers expect.

Processing Time

Most orders ship within 2–5 business days of purchase.

Orders that include custom engraving may require approval before production is completed. Prompt approval helps avoid delays and keeps your order on schedule.

Shipping Options

We offer reliable shipping options at checkout, including:

• USPS Ground Advantage (standard shipping)
• Expedited USPS services
• FedEx delivery options

Shipping times vary based on the carrier and service selected at checkout.

Tracking

Once your order ships, you will receive a confirmation email with tracking details so you can monitor delivery.

Additional Notes

Because each urn is made to order, processing times may vary slightly during periods of high demand. Delays can also occur if engraving approvals are not received promptly or due to carrier-related issues once the package is in transit.